Construction and Subscription Support of Computer Systems

Invest in your peace!

promo

Subscription Support Plans for Computers Systems

All of our subscription plans for computer support include an initial audit of the IT infrastructure. This includes inventory and management of information processes and related resources, as well as the maintenance of the peripheral adjacent to them except software and repair hardware support for specialized printing, copying and other reproducing printing devices, which maintenance is subject to additional agreement depending on the type and functions it performs.

The price for computer support directly depends on the services included in the subscription plan, the subscription period, the number of serviced devices (computers / laptops), whether you are just entering into a contractual relationship with our company, whether you are a business client, school or organization. training, state, municipal or non-profit organization.

The cost of maintenance of servers are negotiated additionally and depends not only on the factors listed above, but also on the type of the server and the functions it performs.

To receive a specific offer for support of your devices, please fill in our form for INQUIRY FOR IT AND COMPUTER SUPPORT. All planned visits are carried out after prior arrangement on a requested technical case for the elimination of specific software and hardware problems. Maintenance outside working days is done through Remote administration / remote support /.

Services included in Subscription Plans for Support of Computer Systems
Initial audit of IT infrastructure
Coverage addresses
Service period: Monday - Friday 10:00 - 17:00
Support on non-working days - 10:00 - 17:00
Planned (prophylactic) visits per month
Extraordinary (incidental) visits per month
Response time to visit in case of low level problem
Response time to visit in case of a high level problem
Remote administration and troubleshooting / remote support /
Response time for remote support
Consultations by phone or SIP / VOIP (or Skype), by chat or E-mail
Software support (system and application-standard office applications)
Email support: client - server
Cleaning malicious files - antivirus support
Provision of equipment for temporary use (laptop / computer)
Support of communication equipment and local networks
Support and adjustment of peripheral equipment
Support for UPS devices
Support for network storage devices
Support and administration of server systems
Support and administration of an active directory
Support for information security systems
Support for telephone systems
Archive of documents and company mail
Disaster Recovery support and planning
Inventory, optimization and development of the Information System
Annual technical maintenance - (cleaning, does not include replacement of parts and components)
Hardware support (computer repairs - does not include inserted parts and components)
Transport of equipment from address to service and back
Delivery of toner cartridges
Discount for the purchase of software and hardware (%)
Wiring discount (%)
iTech REMOTE
up to 10 hours
up to 5 hours
iTech ECONOMY
up to 1 address
up to 2 visits
up to 4 visits
up to 2 working days
up to 1 working day
up to 10 hours
up to 5 hours
iTech STANDARD
up to 1 address
up to 2 visits
up to 8 visits
up to 2 working days
up to 1 working day
up to 20 hours
up to 3 hours
iTech ULTIMATE
up to 2 address
up to 4 visits
up to 10 visits
up to 1 working day
during the day
up to 30 hours
up to 1 hours

Subscription Support Plans for Computer systems

Subscription for 12 months
Subscription for 24 months

iTech REMOTE

from € 13
Monthly
  • Number of serviced devices (laptops, computers): from 1 to 14 pcs.
* price per month for a 12-months subscription
NEW

iTech ECONOMY

from € 19
Monthly
  • Number of serviced devices (laptops, computers): from 1 to 14 pcs.
* price per month for a 12-months subscription
NEW

iTech STANDARD

from € 24
Monthly
  • Number of serviced devices (laptops, computers): from 3 to 14 pcs.
* price per month for a 12-months subscription
RECOMMENDED

iTech ULTIMATE

from € 34
Monthly
  • Number of serviced devices (laptops, computers): from 3 to 14 pcs.
* price per month for a 12-months subscription
NEW
14-day grace period upon activation of a subscription plan with automatic monthly card payment through our online systems.

All our clients have the opportunity to sign a one-month contract in order to test the quality of services, after which a 12 or 24 months contract is signed, depending on the client’s wishes. In case the client does not want to use our services, he refuses service – without paying additional fees or penalties.

The indicated prices are for maintenance of one device – computer / laptop.
The indicated prices do not include VAT.

Payment Policy
Terms of Subscription Service
Terms of use for Remote Computer Support and Diagnostics

Scroll to Top
Thank you for your inquiry!

We will contact you as soon as possible!

To check the status of your inquiry, reply to the received message or call us by phone: +359 882 500 015.

Greetings from the Team of Serenity Group Bulgaria ltd.!

Web Design: SGB iTech

Best Regards,
SGB iTech / Serenity Group Bulgaria ltd.
Phone: 
+359 882 500 015
E-mail: 
[email protected]
Website:
www.SGB-iTech.com

 
SGB iTech е Your reliable partner on the road to success!
We will be happy to answer all your questions!