Frequently Asked Questions (FAQ)
FAQ

Frequently asked questions ???

Contract under which the respective monthly fee for IT support of a computer, laptop and / or server is paid.

Any person or entity who need the service.

The cost of computer support directly depends on the services included in the subscription plan, the subscription period, the number of serviced devices (computers / laptops or server), whether you are just entering into a contractual relationship with our company, whether you are a business customer, school or training organization, state, municipal or non-profit organization.

To receive a specific offer to support your devices, please fill out our IT AND COMPUTER SUPPORT INQUIRY .

For companies that need maintenance of computers outside working hours, for example after 18.00 or on weekends, we provide access to a specialist on duty. It will help you whenever you have a critical problem. Incidents that do not stop the work of the company, we eliminate them as soon as possible on the first working day.

The response time to a technical problem depends mainly on the level of the problem - low or high and on the subscription plan you have chosen.

For high-level critical issues, we try to respond within 60 minutes .

The division of incidents is based on criticality:

Low level: Individual employees do not have the ability to perform certain tasks, but are still able to perform most of their basic duties;

< High level: Individual or all employees are not able to perform their basic duties.

Yes, we build local computer networks for data transmission. We perform the entire engineering activity on the design, construction and adjustment of the cable structure, as well as the associated hardware and software.

Yes, we offer consumables for a wide range of copiers.

Computer support is a very important part in the development of your company. Information technology is the basis of the development of modern business processes. We can take care of your computers to work smoothly and smoothly.

To take advantage of our services you just need to call us on the listed phones or send us an inquiry through our form for IT AND COMPUTER SUPPORT INQUIRY . Our representative will then contact you to arrange a meeting and specify the parameters of the service.

You get optimization of your costs for hiring a team of computer specialists.

The purpose of the service is to optimize the performance of your computer, laptop, or server machine. Performance issues include opening ads and unwanted pages, slow execution of certain tasks, clearing of unnecessary software, and other fine-tuning that could optimize and "lighten" the performance of your machine. This time is precious to everyone, don't waste it waiting.

Summer is approaching, temperatures are rising, and your computer needs cleaning. Complete hardware maintenance extends the life of any technique. Thorough inspection and testing of components can protect you from wasting time and information.

In case of problems, we provide energetic assistance within the framework of the collegial relations with the official representative of the software product. Support for specialized software such as accounting systems, ERP, CRM and others is not supported, but also not excluded, but subject to additional agreement.

We at Serenity Group Bulgaria ltd. have signed a service contract with payment systems such as STRIPE, PAYPAL, Revolut or the Servicing Bank of SERENITI GROUP BULGARIA EOOD and none of our employees has direct access to them.

The credit and debit card numbers you provide when paying for products and services purchased from us are encrypted and stored on secure servers in a secure location by our partners STRIPE, PAYPAL, Revolut or the Servicing Group of Serenity Group Bulgaria ltd., which are global and local payment systems certified according to all payment security standards.

Remote computer support is a service that allows you to quickly diagnose and solve major problems remotely on the operating system, software products, remove programs or unwanted software. Installation and setup of peripherals: printer, scanner and others. Remove temporary and unnecessary files and registers. Installation and reinstallation of software products, electronic signatures, etc.

Remote access to your computer is performed using a client-server remote access program. This remote access program allows our specialist to work on your computer system remotely, perform complete software diagnostics and troubleshoot various software problems.

iTech REMOTE or iTech SERVER REMOTE are subscription plans for computer or server support suitable for companies, organizations or individuals who wish to receive remote administration only with a remote troubleshooting with remote access programs.

Serenity Group Bulgaria ltd. uses programs such as Team Viewer, AMMYY, Any Desk, Supremo, Mikogo or other similar software for remote access. SGB iTech provides remote access to your workplace by minimizing the risks associated with it.

Remote computer support and diagnostics is characterized by the fact that the customer must have a working, working hardware and internet connection. If these two requirements are not met, they should be checked on the spot or the device should be given for repair in our, partner or other computer service.

One of the biggest advantages for this type of support is the quick response from us and the affordable price of the service, which is not related to transport and waiting by the customer. What needs to be done consists of a few steps that will be kindly explained by our employee over the phone or another communication channel. In this way, you authorize or prohibit remote access assistance.

The problems we can fix remotely are:

  • Installation and reinstallation of software products (without reinstallation of operating system);
  • Installation of bank and other certificates; / li>
  • Settings on already uploaded software products;
  • Operating system settings;
  • Installation and setup of peripherals: printer, scanner, etc.
  • < li> Remove viruses and unwanted programs;
  • Remove temporary and unnecessary files and registries.

The price you have to pay for remote computer support and diagnostics, if you are not our customer signed a subscription service contract depends on the response time in which you want to respond on our part, paid by the hour.

  • Response time up to 2 hours - price: EUR 21.00. / up to 1 hour;
  • Response time within the next working day - price: EUR 16.00. / up to 1 hour;
  • After the first 1 hour - price: EUR 11.00. / start time.

Prices are without VAT.

Incident computer support is a service that allows you to visit a specialist at an address specified by you (valid for the city of Sofia) to perform software and hardware diagnostics, as well as troubleshooting on site. The service is offered to individuals and legal entities.

  • Assembly, disassembly, upgrade, installation of physical components (hardware) and peripherals;
  • Setup of operating systems (without reinstallation);
  • Installation and reinstallation of software products, electronic signatures, etc.;
  • Installation and configuration of all components for the applications of the NRA, Commercial Register, etc.;
  • Installation of bank certificates;
  • Remove viruses and unwanted programs. Removal of temporary and unnecessary files and registers;
  • Optimization of operating systems and software applications;
  • Installation and setup of peripherals: printer, scanner, multimedia, cameras, etc.
  • >
  • Network services: investigate, configure and troubleshoot various network connectivity issues;
  • Backup, system archives (images) and data transfer.

The price you have to pay to take advantage of the incidental computer support service, if you are not our customer signed a subscription service contract depends on the response time in which you want to respond on our part, paid by the hour. < / p>

  • Response time for next working day - price: EUR 26.00. (visit + work up to 1 hour);
  • Response time within the working day - price: EUR 38.00. (visit + work up to 1 hour);
  • After the first 1 hour - price: EUR 19.00. / start time.

Prices are without VAT.

The fees of the portal are the costs charged for access to the financial networks in which the online payments of Serenity Group Bulgaria ltd. are processed.

The fee for payment of the portal for issued and received invoice with credit / debit card is 1.5% of the transaction amount + EUR 0.30

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To check the status of your inquiry, reply to the received message or call us by phone: +359 882 500 015.

Greetings from the Team of Serenity Group Bulgaria ltd.!

Web Design: SGB iTech

Best Regards,
SGB iTech / Serenity Group Bulgaria ltd.
Phone: 
+359 882 500 015
E-mail: 
[email protected]
Website:
www.SGB-iTech.com

 
SGB iTech е Your reliable partner on the road to success!
We will be happy to answer all your questions!